Please be aware that questions already covered in the FAQ section may not get a response. We will also not answer requests to disclose technical information about our products or provide support for other vendors kits.
Customer support enquiries are given first priority, so please be patient if you do not get a response straight away.
After Sales Support
After Sales Support
All customers are given priority support via our online ticket system.
If you have a query relating to a purchased product or require assistance with installation or set up, you can raise a ticket via the support portal. This can be found by visiting the support link in the main menu or by clicking the question mark icon at the bottom corner of this page.
Please note that customer support is ONLY provided via the ticket system. Lodging a support ticket is the only way to ensure that your enquiry will get seen.
Response time is generally one business day although actual response time may be longer due to time zone differences.
We do offer assistance to installers but please be aware that this is only via email and only by prior arrangement. If you require us to talk to your installer, please raise a support ticket and include your installers email address.
The community forums in the support area provide a place for both customers and non-customers to communicate and have been created to provide help and advice to anyone interested in supercharging and performance upgrades. There are dedicated forums for supercharging and also ECU related performance upgrades such as ignition, EFI and WMI systems.
The forums are open to all registered users. Registration is free
Please note that unfortunately telephone support is no longer provided. There are a few reasons for this…
- There is only one of me – If I’m on the phone, I’m not making orders (which is not good for other customers).
- Timezone differences – Unfortunately I grew tired of receiving phone calls at 3am (not good for the W.A.F.).
- I cannot hear the phone in my workshop.
- 99% of questions raised in telephone enquiries are already answered in the FAQs