We have developed a fairly comprehensive pre-sales FAQ database that answers all commonly asked questions about our products.If you do have an enquiry that is not covered there and would like to contact us, please use the Messenger window below where our chatbot will try and help you. If you do not get the information that you need from the chatbot, a human will eventually reply to you.
All enquiries are generally answered within one business day, but please be patient if you do not get a response within this time.
If you do not have a Facebook account or are unable to use Messenger, please feel free to send us an email enquiry to firstname.lastname@example.org instead.
After Sales Support
All customers are given priority access via our online support system.
If you have a query relating to a purchased product or require assistance with installation or set up, please raise a ticket in the helpdesk. This can be found under the ‘Support’ tab on the website. If the ‘Support’ tab is not visible, please ensure that you are logged in to your account.
All enquiries are generally answered within one business day.
Telephone support is NOT provided for our products unless by prior arrangement.
Our preferred method for Pre-Sales enquiries is via Messenger.
Customer support is provided via the online support portal only.
Please note that telephone support is no longer offered for our products. There are a few reasons for this…
- There is only one of me – If I’m on the phone, I’m not making orders, which is not good for other customers.
- Timezone differences – Unfortunately I grew tired of receiving phone calls at 3am.
- I cannot hear the phone in my workshop.
- Generally the questions raised in most telephone enquiries are already answered in the FAQ section
If you would like to send us an email, please send your enquiry to the following email address