We have developed a fairly comprehensive pre-sales FAQ knowlegebase that answers all commonly asked questions about our products.
If you have an enquiry that is not covered in the FAQ’s and would like to contact us, feel free to send us an email. Please be aware however that if you ask a question already covered in the FAQ section you may not get a response. We will also not answer requests to disclose technical information about our products or provide support for other vendors products.
Please note that customer enquiries are given first priority, so please be patient if you do not get a response straight away.
After Sales Support
All customers are given priority support via our online ticket system. Please note that customer support is ONLY provided via the ticket system. Lodging a support ticket is the only way to ensure that your enquiry will get seen.
If you have a query relating to a purchased product or require assistance with installation or set up, you can raise a ticket in the helpdesk. This can be found under the ‘Support’ tab on the website. If the ‘Support’ tab is not visible, please ensure that you are logged in to your account.
All enquiries are generally answered within one business day.
We do offer assistance to installers but please be aware that this is only via email and only by prior arrangement. If you require us to talk to your installer, please raise a support ticket and let us know their email address.
Please note that telephone support is no longer provided. There are a few reasons for this…
- There is only one of me – If I’m on the phone, I’m not making orders, which is not good for other customers.
- Timezone differences – Unfortunately I grew tired of receiving phone calls at 3am.
- I cannot hear the phone in my workshop.
- 99% of questions raised in telephone enquiries are already answered in the FAQ section
If you would like to send us an email, please send your enquiry to the following email address