What support do you offer?

We offer support to customers for the life of ownership of the product.

All products are supplied with extensive documentation that outlines installation, setup and tuning techniques. The documentation is backed up with the knowledge-base, which provides further information to customers. To view the customer only articles in the knowledge-base you will need to be logged into your account.

Direct customer support is provided via our Helpdesk system right here on the website, which is also backed up by email communication. So you can raise a ticket here on the website - and then simply respond to our response via email.

If you need help with installation, tuning, setup or have any other question that is not covered in the documentation or knowledge-base, please raise a ticket by following the 'Create a Helpdesk Ticket' link in the website footer, or via your account page.

Please note that we do not offer support via phone, unsolicited email, social media or other channels. This is simply so that all of our support is in one place, which is easier for us to manage. The only way to get a response is to raise a ticket. We can also by prior arrangement provide email support to third party installers if required. Just reach out to us by creating a ticket and we can discuss requirements.

It should be noted that support is provided under a fair use policy as outlined in our terms and conditions.